01 / Orders & payment
How do I place an order?
Browse the shop, select your options and quantities, and add items to your cart. Review your order and follow the checkout steps.
Which payment methods do you accept?
Card payments are processed by Stripe. The payment methods available for your order are shown at checkout.
Do I need an account?
You can order without creating an account. An account lets you find your orders and details in one place.
How do I track my order?
After shipment, use the tracking number in your shipping confirmation email to track your parcel with the carrier. Check your spam folder or contact [email protected] if you cannot find the message.
Can I change an order?
Email [email protected] promptly with your order number and requested change. We will check what is still possible based on preparation and shipping progress.
02 / Shipping
How much does shipping cost?
Applicable shipping charges are shown at checkout according to your destination and available options. Review the amount before confirming your purchase.
How long does delivery take?
Delivery times depend on the destination and shipping service. Check estimates at checkout when available, then consult carrier tracking after shipment. If you need an order for a specific date, contact us before purchasing.
Do you ship internationally?
International shipping depends on the destination and ordered items. If your country is not offered at checkout, contact [email protected] before ordering.
Can every material be shipped abroad?
Some natural materials, including fur and feathers, may be restricted depending on the destination. Before ordering natural materials internationally, contact us with your item list and delivery country so we can check eligibility.
My parcel is delayed or an item is damaged. What should I do?
Check carrier tracking, then email [email protected] with your order number and details of the issue. For damaged or incorrect items, include photos of the product and packaging if possible.
03 / Returns & exchanges
Can I return an item?
Eligible items may be returned within 30 days of receipt. They must be unused, in their original packaging and in the same condition as received. Obtain an RMA authorization before sending anything back.
Can I request an exchange?
Yes. Any eligible item returned within 30 days may be exchanged, subject to availability of your requested item. Mention your request when you first contact us.
Who pays shipping charges?
For a customer ordering error, change of mind or simple dissatisfaction, the customer pays return shipping and original shipping is not refunded. For a defect or SHOR error, SHOR covers the return and refunds original shipping. Contact us before incurring charges.
How do I request a return?
Email [email protected] with your order number, affected items and reason for returning. Wait for your RMA number and instructions before shipping. Read the full return policy →
When will I receive my refund?
After receipt and inspection, we confirm whether the return is approved. Refunds are processed within 7 business days of approval to the original payment method. Your bank may require additional time to post the credit.
Can I contact you about a defect after 30 days?
Yes. Contact us to describe the issue. The 30-day commercial return period does not limit statutory warranties or other applicable rights.
04 / Fly tying & materials
Where should I start with fly tying?
Choose a pattern you would like to tie, then review its material list and tying steps. Explore fly tying tutorials →
Where can I learn about materials?
Our resources help you discover materials and prepare for your next fly. Explore material tutorials →
How do I choose a material or tool?
Tell us which pattern you want to tie, your hook size and the result you are aiming for. Email [email protected] for help before ordering.
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