Neptune Warranty and repair services

We guarantee against material or manufacturing defects for a period of 5 years from the date of purchase. Manufacturing defects are extremely rare. Therefore, we handle warranty claims on a case-by-case basis. If you believe your product is eligible for service under this warranty, please contact us before sending it to us. We will provide you with the necessary instructions to ensure your claim is processed quickly and appropriately.

This warranty does not cover:

· Damage occurring during shipping

· Breakage caused by negligence, misuse, or an accident

· Excessive human force or incorrect assembly

· Poor maintenance or inappropriate modifications

· Normal wear and tear due to prolonged use

· Loss or theft

For any questions or service requests under this warranty, please feel free to contact [email protected] for personalized assistance. 

We offer a straightforward and efficient repair solution designed to keep your Orion rod on the water when damage or wear occurs. Whether the issue is caused by normal use, an accident, or a broken guide, replacing a damaged section is simple and accessible.

Replacement rod sections are now available for $40 per section, plus applicable shipping fees. This allows you to replace only the specific section needed, whether it’s the tip, mid, or butt section of your rod.

To proceed, simply click the link at the bottom of this page to purchase the required replacement section. Once your order is placed, our team will take care of the rest and ensure the correct part is shipped to you promptly.

Our objective is to offer a practical, reliable solution that minimizes downtime and gets you back on the water quickly. For questions or assistance in identifying the correct section, please contact us at [email protected].

This streamlined approach ensures a smooth, efficient repair experience—no forms, no unnecessary steps, just the part you need, when you need it.

SHOP YOUR REPLACEMENT PART